Terms of use

Your agreement with KasiLabs

These terms apply when you access or use KasiLabs anywhere in the world. By creating an account or using the service, you agree to these terms and our Privacy Policy.

If you use KasiLabs for an organisation, you confirm that you are allowed to accept these terms for that organisation. “You” then means both you and that organisation.

The documents that form the agreement

The agreement includes these Terms, the Privacy Policy, any accepted order form, plan description, data-processing agreement and service-specific terms presented before an action. A signed order form controls over these Terms for the subject it expressly covers; these Terms control over general website copy.

Headings and summaries help readability but do not narrow the operative terms. “Including” means “including without limitation,” and references to law include amendments and replacement laws.

Who may use the service

You must be at least 18, or the age of legal majority where you live, and legally able to enter a contract. You may not use KasiLabs if applicable law prevents either you or us from providing the service.

Accounts and workspaces

Give us accurate account information, keep sign-in methods secure and tell us promptly if you believe an account is compromised. You are responsible for activity performed through your account unless it resulted from our failure to protect the service.

Workspace owners control membership, roles, projects, releases and spending choices. An organisation is responsible for its authorised users and for removing access when it is no longer needed.

Instructions, approvals and actions taken by a workspace owner or authorised user are treated as instructions of the organisation. KasiLabs may rely on the permissions and information recorded in the service unless we know they are incorrect.

What KasiLabs provides

KasiLabs helps teams plan, build, review and operate software. Features may change as the product improves, but we will not intentionally remove a paid core feature during a current subscription without reasonable notice or a suitable alternative.

Preview or beta features may be less reliable and can change or end. We will identify them clearly where that distinction matters to your decision.

Unless a signed order states otherwise, no service-level agreement, guaranteed response time, guaranteed uptime or guaranteed feature-availability commitment applies. Maintenance, emergencies, provider failures and events outside reasonable control may affect availability.

Acceptable use

Use KasiLabs lawfully and in a way that does not harm other people or the service.

• Do not break laws, violate rights, deceive people or create abusive or exploitative material.
• Do not upload malware, attack the service, bypass safeguards or probe systems without written permission.
• Do not use the service for unlawful surveillance, discrimination or decisions that legally require qualified human review.
• Do not submit information you have no right to use or attempt to access another workspace.
• Do not resell access, copy the service or use automated means in a way that unreasonably burdens the product.
• Do not use KasiLabs to create spam, phishing, deceptive impersonation, unlawful financial schemes, malicious code, sexual exploitation material, human trafficking support or content that promotes violence against a protected person or group.
• Do not remove notices, reverse engineer protected portions of the service, scrape non-public information, benchmark for a competing service without permission, or attempt to discover source code except where a non-waivable law expressly permits it.

High-risk and regulated uses

KasiLabs is not a substitute for qualified legal, medical, financial, safety, employment or compliance advice. You must not rely on generated output as the only basis for a decision that determines a person’s legal rights, access to essential services, employment, credit, housing, education, insurance, healthcare or physical safety.

If your application operates in a regulated or high-risk setting, you are responsible for competent human review, testing, notices, consents, licences, record keeping, appeal paths and any required impact assessment. We may require additional safeguards or refuse a use that creates unacceptable legal or safety risk.

Your content and applications

You keep ownership of the information, files, instructions and other content you submit. You give KasiLabs the limited permission needed to host, process, transmit, display and protect that content so we can provide the service and follow your instructions.

You are responsible for having the rights, permissions and lawful basis needed for your content and for how you use or release an application. You should review important output before relying on it, especially for legal, medical, financial, employment or safety decisions.

You promise that customer content, instructions and application use do not infringe intellectual-property, privacy, publicity, confidentiality or other rights; violate law; or contain material you are prohibited from providing. You are responsible for notices and consents owed to people whose information you submit.

Generated work and intellectual property

As between you and KasiLabs, you may use the application code and other output created specifically for your workspace, subject to these terms, third-party licences and full payment of amounts due. We keep ownership of KasiLabs, our platform, reusable tools, templates, designs, know-how and improvements that are not unique to your content.

Generated output may be similar to work produced for someone else and may not qualify for intellectual-property protection in every country. You are responsible for checking whether your intended use needs additional rights or review.

KasiLabs does not promise that generated output is unique, accurate, complete or non-infringing. You must review and test it before release. Open-source software, fonts, models, media and other third-party materials remain subject to their own licences and attribution requirements.

KasiLabs technology and feedback

KasiLabs and its licensors keep all rights in the platform, branding, interfaces, documentation, models, prompts, security methods, reusable components, templates, aggregated insights and know-how. Your subscription gives you a limited, non-exclusive, non-transferable right to use the service during the subscription term for your internal business purposes.

If you provide ideas or feedback, you allow KasiLabs to use them without restriction or payment, provided we do not identify you publicly as the source without permission. We may create general improvements from experience providing the service so long as we do not disclose your confidential information or personal information.

Connected services

Some actions rely on other companies, such as payment, communications, storage or computing services. Their availability and lawful-use rules may affect an action. KasiLabs remains responsible for its own promises, but does not control an outside service or its independent terms.

If you connect your own account or domain, you authorise KasiLabs to use it only as needed for the actions you approve.

Domain names, messaging delivery, payment processing and other regulated or registry-controlled services may have additional eligibility, verification, refund, suspension and dispute rules. Those rules are incorporated when shown before purchase or activation. KasiLabs is not responsible for an outside provider’s independent decision to reject, delay, reverse or suspend an action.

Plans, usage and payment

Prices, included limits and usage rates are shown before purchase or in your order. You authorise us and our payment provider to charge the selected payment method for subscriptions, usage, taxes and other agreed amounts.

Subscriptions renew for the period shown unless cancelled before renewal. Unless law requires otherwise or a written order says differently, fees already paid are non-refundable. We will give reasonable notice of price changes that affect a future renewal.

Metered actions are charged at the rate displayed in the service when the action is requested or reserved. Estimates can change when an action uses more or fewer units than expected; the final measured amount controls. Included usage resets at the end of the billing period, has no cash value and does not roll over unless the plan expressly says it does.

Prices are in United States dollars unless another currency is shown. You are responsible for taxes, duties, bank charges and currency-conversion costs, except taxes based on KasiLabs’ net income. If a payment is overdue, we may suspend paid features and recover reasonable collection costs where law permits.

Raise a billing dispute within 30 days after the charge appears, with enough detail for us to investigate. This does not limit a longer mandatory period under applicable law. Chargebacks filed without first attempting to resolve a genuine billing issue may lead to suspension while ownership and payment are verified.

Confidential information

Each party may receive non-public information that a reasonable person would understand is confidential. The receiving party will use it only to perform or receive the service, protect it with reasonable care and disclose it only to people or providers who need it and are bound to protect it.

Confidential information does not include information independently developed without use of the other party’s information, lawfully received without confidentiality duty, or publicly available without breach. A party may disclose information when law requires it after giving notice where legally allowed and reasonably helping the other party seek protection.

Privacy, security and data retention

The Privacy Policy explains how KasiLabs handles personal information. Where KasiLabs processes personal information for an organisation, the organisation remains responsible for its instructions, notices, lawful basis, data-subject requests and any required data-processing agreement.

We may retain customer content while the account, workspace or application remains active as needed to provide and secure the service. After account deletion or termination, we may retain restricted copies for up to six months for secure backup removal, recovery from accidental or disputed deletion, fraud and abuse prevention, security investigations, billing or ownership disputes, enforcement and legal claims, and compliance with lawful process. Some financial, contract, consent, audit and security records may be retained longer where law or a legitimate legal need requires it.

You are responsible for keeping appropriate exports and backups of information you cannot afford to lose. KasiLabs may offer recovery tools, but unless a signed order says otherwise they are not a substitute for your own continuity plan.

Suspension and ending service

You may stop using KasiLabs or cancel a subscription at any time. We may limit or suspend access when reasonably necessary to address a security risk, unlawful activity, serious breach, unpaid amount or harm to the service or another person.

We will normally give notice and a chance to fix the issue unless immediate action is necessary. After termination, access ends and we may delete content according to the Privacy Policy, legal duties and any export period shown in your plan.

We may preserve evidence and restrict exports where reasonably necessary to investigate fraud, protect another person, comply with law or resolve an ownership dispute. Sections that by their nature should continue—including payment, intellectual property, confidentiality, indemnity, disclaimers, liability limits, dispute terms and general provisions—survive termination.

Responsibility for third-party claims

To the extent permitted by law, an organisation using KasiLabs will defend, indemnify and hold harmless KasiLabs, its affiliates and their personnel from third-party claims, losses, penalties and reasonable legal costs arising from customer content, the organisation’s application or business, its breach of these Terms, its unlawful instructions, or its infringement of another person’s rights.

KasiLabs will give prompt notice of a covered claim, allow the organisation reasonable control of the defence and provide reasonable cooperation at the organisation’s cost. The organisation may not settle a claim in a way that admits fault by KasiLabs, imposes obligations on KasiLabs or fails to release KasiLabs without our written consent. This section does not apply to the extent a claim was caused by KasiLabs’ fraud or wilful misconduct.

Service promises and disclaimers

We will provide KasiLabs with reasonable skill and care and use reasonable efforts to keep paid features available. No software service is uninterrupted or error-free, and generated work can contain mistakes.

To the fullest extent permitted by law, KasiLabs is provided without implied warranties of merchantability, fitness for a particular purpose, non-infringement or guaranteed results. Nothing here excludes a warranty or consumer right that cannot legally be excluded where you live.

You acknowledge that outputs can be incomplete, outdated, biased or incorrect and that security controls reduce but do not eliminate risk. You are responsible for acceptance testing, lawful configuration, user training, backups and deciding whether an application is suitable for its intended purpose.

Limits on liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, exemplary or consequential loss, or for lost profits, revenue, goodwill or data that could reasonably have been avoided through appropriate backups.

KasiLabs’ total liability arising from the service will not exceed the amount you paid KasiLabs for the service during the 12 months before the event giving rise to the claim. These limits do not apply where law forbids them, including liability that cannot be limited for fraud, wilful misconduct, death or personal injury.

The exclusions and cap apply across all legal theories and to KasiLabs’ affiliates, suppliers and personnel in aggregate. They are an essential basis of the pricing and allocation of risk. Each party must take reasonable steps to reduce avoidable loss.

Trade controls and ethical conduct

You may not use or export the service in violation of sanctions, export-control or import laws. You confirm that you are not prohibited from receiving the service and will not make it available to a prohibited person or for a prohibited end use.

Neither party will offer or accept an improper payment or benefit in connection with the service. We may request reasonable information needed for identity, business, sanctions, fraud or payment verification and may refuse service where verification cannot be completed.

Events outside reasonable control

Neither party is liable for delay or failure caused by events it could not reasonably control, including natural disasters, war, civil unrest, labour disruption, widespread internet or utility failure, government action, epidemic, cyberattack, or failure of a critical outside service despite reasonable continuity measures. Payment duties for services already received are not excused.

Governing law and local rights

These terms are governed by the laws of Kenya, without regard to conflict-of-law rules. Courts located in Kenya will have exclusive jurisdiction, unless mandatory law where you live gives you the right to bring a claim elsewhere.

If you use KasiLabs as a consumer, these terms do not remove non-waivable consumer protections or rights available in your country. The United Nations Convention on Contracts for the International Sale of Goods does not apply.

Before filing a claim, each party will give written notice describing the dispute and allow 30 days for good-faith resolution, unless urgent court relief is reasonably needed. To the extent law permits, claims must be brought individually and not as a class, collective or representative action.

Notices and communications

You agree to receive account, security, billing and legal notices electronically at the account email address or inside the service. Notices are effective when sent or posted, unless law requires another method. Keep contact information current.

Formal legal notices to KasiLabs must be sent to legal@kasilabs.com and to any registered address stated on an applicable order form. Support messages, social-media posts and ordinary product feedback are not formal legal notice.

General terms and changes

These terms, the Privacy Policy and any written order form are the entire agreement for the service. If one part cannot be enforced, the rest remains effective. A failure to enforce a term is not a waiver. You may not transfer the agreement without our consent; we may transfer it as part of a reorganisation or sale of the business.

We may update these terms to reflect product, legal or security changes. We will provide reasonable advance notice of a material change. Continuing to use the service after the new effective date means you accept the updated terms; if you do not agree, you should stop using the service before then.

The parties are independent contractors. These Terms do not create a partnership, franchise, fiduciary, employment or agency relationship. No person other than the parties has a right to enforce them, except KasiLabs affiliates and personnel may rely on provisions that expressly protect them.

KasiLabs may use affiliates and subcontractors to perform the service and remains responsible for its obligations under the agreement. English is the controlling language of the agreement unless mandatory law requires otherwise.